1Team Privacy Policy

1. Purpose of this Privacy Policy

At 1Team, we are committed to safeguarding the privacy and security of personal information. This policy outlines how we collect, use, store, and disclose personal data in compliance with New Zealand’s Privacy Act 2020 and any other applicable laws.

2. Definitions

Personal Information: Information about an identifiable individual (e.g., name, email, device information, location data)
We/Us/Our: CSC Buying Group Ltd trading as 1Team and its associated services.

3. Consent

By using our app or web-based services, or by otherwise providing your personal information to us, you consent to this Privacy Policy. You may withdraw consent at any time; however, this may affect your access to certain services.

4. Collection of Personal Information

1Team may collect personal information directly from you or from third parties. This can include but is not limited to:

• Identifiers and contact details: Name, ID or membership number, address, email, and phone number or other contact details.

• Demographic data: Age, gender, and other optional profile information.

• Technical details: Device ID, IP address, device type, browser information, and geo-location data.

• Activity information: How you interact with our app or web services, which may include survey responses and usage data.

• Data from third-party providers: Information from our suppliers or partners if you use their services or make purchases through our platform or using discount services that we have procured.

We may also record phone conversations for staff training and customer service quality improvements.

5. Use of Personal Information

We use your personal information for purposes including:

• Identifying you as an employee, member, customer, or associate of a 1Team-affiliated business and providing relevant discounts and benefits.

• Improving, personalising, and optimising your experience on our website or apps.

• Communicating with you about our services, updates, and relevant third-party offers.

• Conducting analytics and research to enhance our offerings and understand user behaviour.

• Complying with legal obligations and maintaining security and data integrity.

In cases where you access our services through a partner association or employer, we may share, app usage data with them to provide insight into the benefits you gain using our content.

6. Disclosure of Personal Information

We may share your personal information with:

• Internal staff and contractors for managing our products and services.

• Suppliers and partners with whom you seek to engage through our platform, provided they require identification verification.

• Third-party providers who assist with communications, operating our website and mobile applications; and Independent data storage providers.

• Government or regulatory agencies as required or permitted by law.

We will not, sell, trade, or rent your personal information to others. We will only disclose your personal information to trusted third parties. We impose strict conditions on their use of your information and require them to keep your information confidential.  

7. Cookies, Website and Mobile app Usage

When you access our website, or mobile apps, we collect certain technical information such as your IP address, device model, and navigation history using cookies, which help us analyse trends and deliver customised content. You can manage cookie settings in your browser, though some features may not be available if cookies are disabled.

We may use third-party services like Google Analytics and Google Ads to analyse and personalise website usage. This may involve sharing anonymised information with these services for the purpose of improving our offerings.

8. Data Security and Retention

1Team takes reasonable steps to secure your personal information using encryption, firewalls, and regular security audits. Personal information is retained only as long as necessary for its intended purpose or as required by law. In the event of a data breach that could affect your rights, we will notify the relevant authorities and affected individuals as required.

9. Overseas Data Storage and Processing

Our services and data may be hosted outside New Zealand, but we ensure any third-party processors adhere to similar data protection practices and comply with relevant laws.

10. Access, Correction, and Complaints

You have the right to access and correct your personal information. If you wish to update your data, make a request, or lodge a complaint about our handling of your personal information, please contact us at:

Email: 1team@csc.org.nz
Postal Address: Privacy Officer, CSC Buying Group Ltd T/A 1Team, 1902 Cambridge Road, Cambridge, 3434

For more on New Zealand’s privacy legislation, visit the Office of the Privacy Commissioner.

Last Updated: November 2024